FAQ's
How can I contact BuiltByBrands?
You can email us at hello@builtbybrands.com where our customer support team will answer any queries/ questions within 24 hours.
Are all your items authentic?
Yes 100% of our items are authentic. Our authentication team fully authenticates all our items as well as from a 3rd party.
How do I know the quality of the item?
All items are thoroughly inspected and given a grade /10 which is stated in the descriptions of each item with any imperfections listed.
How long will it take to get my package?
- Free Express Tracked Shipping Over £99 (1-2 Days)
- Standard Shipping (2-3 days)
- Express Shipping (1-2 days)
How do I return an item?
You can fill out our returns form here to initiate a return.
What payment methods are accepted?
We accept all credit/ debit cards, Klarna as well as apple/ google pay.
Can I use multiple discount codes at once?
Unfortunately we do not allow multiple discount codes to be used at the same time.
Can I amend or cancel my order after I've placed it?
Orders placed before 11am, Monday to Friday, will be dispatched the same working day. Orders placed after 11am on Fridays will be dispatched the following Monday. Unfortunately once your order has been shipped we cannot amend/ cancel your order.
Why should I buy pre-loved?
There are so many reasons!
Sustainability - buying pre-loved is much better for our environment.
Price - Save up to 90% compared to buying brand new with excessive retail markups.
Can I sell to you?
Yes! You can sell your items to us in less than 60 seconds. Just head over to our sell to us page here and fill out the form for instant cash!
How do I send my item to you?
You can use our free shipping labels which we will send to you once you accept our offer.
How quickly will I get paid?
We will issue your payment within 24 hours of receiving your item!